Contact Us
We're Here to Help
Whether you have a question about a piece, need help choosing dimensions for your space, or want to discuss a custom commission, our team is here to help.
Get in Touch
Email: support@woodrooted.com
Address: 1942 Broadway St STE 314C, Boulder, CO 80302, United States
Support hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)
We aim to respond to all enquiries within one business day. Messages received at weekends or on public holidays are answered on the next business day.
Before You Write
To help us reply quickly, please include your order number where relevant. For any issue with a delivered item, attach photographs of both the piece and its outer packaging — carriers require this evidence before a damage claim can be filed.
What We Can Help With
- Order status and tracking — see also our Shipping Policy
- Returns, exchanges and refunds — see also our Refund Policy
- Damaged or incorrect items — please contact us within 48 hours of delivery
- Warranty claims — see our Warranty Policy
- Changing or cancelling an order — see Modify or Cancel an Order
- Custom sizes, finishes and commissions
- Timber, finish and care questions
- Trade, interior design and bulk enquiries
Quick Answers
Many common questions — production times, wood care, assembly, packaging — are already answered on our FAQs page. It may be faster than waiting for a reply.