FAQs

Products & Materials

What materials are used in your furniture?

Our furniture is handcrafted from carefully selected solid natural wood, chosen for its strength, grain pattern and character. We do not use particleboard, MDF, or veneer over chipboard.

Why does my piece look different from the photograph?

Because it is real wood. Grain pattern, colour tone, knots and live-edge profile vary from board to board, so every piece is unique. Product photographs show a representative example, not the exact item you will receive. This natural variation is a characteristic of solid timber, not a defect.

Are your solid wood products protected against termites?

Yes. Our furniture is treated and finished to help protect the wood against termites, moisture and everyday use, while preserving the natural appearance of the grain.

Do you offer custom sizes or personalisation?

Yes, for selected products. We can often adjust dimensions, change the finish, or alter certain design details. Email support@woodrooted.com before ordering and we will confirm what is possible. Please note that custom pieces cannot be returned or exchanged unless they arrive damaged or defective.

How should I care for my solid wood furniture?

Clean with a soft dry or slightly damp cloth. Avoid harsh chemicals and abrasive cleaners, standing water, and prolonged direct sunlight or extreme heat. Wipe up spills promptly. Proper care keeps the finish and the wood in good condition for decades.

Orders & Delivery

Do you ship internationally?

Currently we ship within the United States only, including all 50 states. We are working toward expanding our shipping destinations in the future.

How long will it take to receive my order?

It depends on whether the piece is in stock or made to order:

• In-stock pieces — 3–5 business days to process, then 5–10 business days in transit. Total roughly 8–15 business days.
• Made-to-order pieces — 10–20 business days in the workshop, then 5–15 business days in transit. Total roughly 15–35 business days.

Transit time depends on how the piece ships: standard parcel items take 5–10 business days, oversized freight items take 7–15 business days.

The production time for each item is shown on its product page. Deliveries to Alaska, Hawaii and US territories may take longer.

How much does shipping cost?

Shipping is calculated at checkout based on destination, weight and dimensions. Large furniture such as dining tables, benches, wardrobes and vanities ships by freight carrier and costs more than smaller decor items. All costs are shown before you complete your order.

How can I track my order?

Once your order ships you will receive a tracking number by email. If it does not arrive or the number does not work, contact us at support@woodrooted.com and we will sort it out.

How is your furniture packaged?

Each piece is packed with protective materials appropriate to its size and fragility. Packaging dimensions and weight vary by product. We use largely recyclable materials and minimise plastic wherever the piece allows.

What happens with large or heavy items?

Oversized pieces ship by freight, which is normally a kerbside delivery — the carrier unloads at the kerb rather than carrying the item indoors. Please arrange help to move it, and check that doorways, stairs and lifts fit the dimensions on the product page. Most freight carriers call ahead to schedule delivery.

Assembly

Are your products easy to assemble?

Most pieces are designed for simple assembly and include the necessary hardware and instructions. Many arrive partially assembled to make setup faster.

Payment, Returns & Warranty

What payment methods do you accept?

We accept major credit and debit cards and other trusted payment methods shown at checkout. See Payment Methods for the full list.

Can I return an item?

Yes — you have 30 days from delivery to request a return on stock items in original, unused condition and packaging. Custom and made-to-order pieces cannot be returned unless they arrive damaged, defective or incorrect. Full details are in our Refund Policy.

My item arrived damaged. What do I do?

Contact us within 48 hours of delivery at support@woodrooted.com with photographs of the item and its outer packaging. For freight deliveries, note any visible damage on the carrier's delivery receipt before signing — this significantly strengthens the claim. We will arrange a repair, replacement or refund.

Can I change or cancel my order?

Usually yes, if production or dispatch has not started. See Modify or Cancel an Order.

Is there a warranty?

Yes — a 1-year limited warranty against defects in materials and workmanship. See our Warranty Policy.

Still Have a Question?

Email us at support@woodrooted.com or visit our Contact page. We reply within one business day.