Contact information
We would love to hear from you. Whether you have a question about a piece, need help choosing dimensions for your space, or want to discuss a custom commission, our team is here to help.
Get in Touch
Trading name: WoodRooted
Registered entity: Dinh Nguyen LLC
Website: woodrooted.com
Email: support@woodrooted.com
Address: 1942 Broadway St STE 314C, Boulder, CO 80302, United States
Support Hours
Monday to Friday, 10:00 AM to 8:00 PM (EST)
We aim to respond to all enquiries within one business day. Messages received at weekends or on public holidays are answered on the next business day.
Before You Write
To help us reply quickly, please include your order number where relevant, and for any issue with a delivered item, attach photographs of the piece and its outer packaging.
What We Can Help With
- Order status and tracking — see also our Shipping Policy
- Returns, exchanges and refunds — see also our Refund Policy
- Damaged or incorrect items — please contact us within 48 hours of delivery
- Custom sizes, finishes and commissions
- Timber, finish and care questions
- Trade, interior design and bulk enquiries