Shipping Information
A quick summary of how and when your order arrives. The full terms are in our Shipping Policy.
Where We Ship
We ship within the United States only, including all 50 states. We do not currently ship internationally.
Deliveries to Alaska, Hawaii and US territories may take longer and may carry an additional freight charge, shown at checkout.
How Long It Takes
| Processing | Transit | Total | |
|---|---|---|---|
| In-stock pieces | 3–5 business days | 5–10 business days | 8–15 business days |
| Made-to-order pieces | 10–20 business days | 5–15 business days | 15–35 business days |
Transit time depends on how the piece ships: standard parcel items take 5–10 business days, oversized freight items take 7–15 business days.
The production time for each item is shown on its product page. Orders placed at weekends or on public holidays begin processing the next business day.
Shipping Costs
Calculated at checkout based on destination, weight and dimensions. Oversized pieces — dining tables, benches, wardrobes, vanities — ship by freight and cost more than smaller decor items. There are no fees added after checkout.
Tracking
You will receive a tracking number by email when your order ships. If it does not arrive, or the number does not work, email support@woodrooted.com.
Large Item Deliveries
Freight deliveries are kerbside: the carrier unloads at the kerb and does not carry the item indoors or upstairs. Please arrange help in advance, and measure your doorways, stairwells and lifts against the dimensions listed on the product page before ordering.
Most freight carriers contact you to schedule a delivery window. If a scheduled delivery is missed, the carrier may charge a redelivery fee.
If Something Goes Wrong
All shipments are insured. Inspect your order on delivery and report any damage within 48 hours, with photographs of the item and its packaging. For freight deliveries, write any visible damage on the delivery receipt before signing.
If a package is confirmed lost in transit, we will send a replacement or issue a full refund.
Address Accuracy
Please check your shipping address at checkout. Contact us immediately if you spot an error — we can usually correct it before dispatch. Once shipped, redelivery costs caused by an incorrect address are the customer's responsibility. We cannot ship freight or oversized items to PO Boxes.
Questions
Email support@woodrooted.com.