Payment Methods
How You Can Pay
We accept the payment methods shown at checkout, which typically include:
- Major credit and debit cards — Visa, Mastercard, American Express, Discover
- Digital wallets — Shop Pay, Apple Pay, Google Pay
- PayPal
The full, current list of accepted methods is always the one displayed on the checkout page for your order.
Currency
All prices are shown and charged in US Dollars (USD).
Secure Checkout
Payments are processed through Shopify's PCI DSS compliant checkout. Card details are encrypted in transit and are handled by the payment processor — we never see or store your full card number on our systems.
When You Are Charged
Payment is taken in full at the time you place your order, including for made-to-order pieces. This is what allows us to begin sourcing timber and start production.
Sales Tax
Applicable state and local sales tax is calculated at checkout based on your shipping address and shown before you confirm the order.
If a Payment Fails
A declined payment is almost always something between your card issuer and the checkout, not a problem with your order. Common causes:
- The billing address entered does not exactly match the one your bank holds
- The CVV or expiry date is mistyped
- Your bank has flagged the transaction — a call to them usually clears it in minutes
- Insufficient available balance or a card limit
If a payment still will not go through, email support@woodrooted.com and we will help. Please never send card numbers by email — we will never ask you to.
Pending Charges After a Failed Order
If an order fails you may still see a pending authorisation on your statement. This is a hold, not a charge, and it is released automatically by your bank — usually within a few business days.
Refunds
Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit to your account. See our Refund Policy for full details.
Fraud Prevention
We reserve the right to verify or decline any order we believe to be fraudulent, and to request additional confirmation of identity or billing details before shipping a high-value item.
Questions
Email support@woodrooted.com.