Warranty Policy

Last updated: August 31, 2026

Coverage

WoodRooted provides a 1-year limited warranty from the date of delivery to the original purchaser, with proof of purchase. This warranty is not transferable.

We warrant that our furniture is free from defects in materials and workmanship under normal household use. If a qualifying defect appears within the warranty period, we will — at our discretion — repair the piece, replace the affected part, or replace the product.

What Is Covered

• Structural failure under normal use, such as joints separating or a frame cracking
• Defects in workmanship, such as faulty joinery or hardware that fails in normal use
• Finish defects present on arrival, such as peeling or bubbling not caused by use

What Is Not Covered

• Natural variation in the wood — grain pattern, colour tone, knots, mineral streaks and small dimensional differences are characteristics of solid timber, not defects
• Natural aging during regular use, including fading, patina, surface scratches and gradual discolouration
• Normal wear and tear, including burns, scratches, dents, water rings and pet damage
• Improper use, or use of the product outside its intended purpose
• Damage from harsh chemicals or abrasive cleaners
• Accidents and negligence
• Prolonged exposure to direct sunlight, excessive heat, or extreme humidity or dryness
• Improper assembly, modification, or repairs carried out by anyone other than us
• Damage in transit — this is handled under our Shipping Policy, not the warranty, and must be reported within 48 hours of delivery
• Natural disasters and events outside anyone's control
• Products bought from unauthorised sellers, or items sold as final sale or clearance
• Commercial or contract use, unless agreed by us in writing

A Note on Solid Wood

Solid timber moves. It expands and contracts with humidity, and small seasonal changes — a hairline gap that opens in winter and closes in summer, or a slight cup in a wide panel — are normal behaviour in a natural material, not manufacturing defects. Keeping your piece away from radiators, air-conditioning vents and direct sun greatly reduces this movement.

How to Make a Claim

Email support@woodrooted.com within the warranty period with:

• Your order number
• Clear photographs of the defect, plus one photograph of the whole product
• A description of the issue and the date you first noticed it

We respond to warranty enquiries within 2–3 business days. We may ask for additional photographs or information before approving a claim.

Remedies

Approved claims within the warranty period are repaired or replaced at no cost to you, including shipping of the repaired or replacement item.

After the first year, we may at our discretion supply replacement parts or materials at cost; labour and shipping would be your responsibility.

Your Statutory Rights

This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state. Nothing in this warranty limits or excludes any consumer rights you have under applicable federal or state law.

Contact

Email: support@woodrooted.com
Address: 1942 Broadway St STE 314C, Boulder, CO 80302, United States